Terms and Conditions
Introduction
These Terms and Conditions ("Terms") govern your use of the services provided by Prime Lock & Key ("we," "us," or"our"). By engaging our services, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our services.
1. Services Provided
Prime Lock & Key offers a range of locksmith services including, but not limited to, emergency lockout assistance, lock repair and replacement, key cutting, safe repair and installation, safe opening, access control installation and repairs, automotive key cutting, automotive key programming including EEPROM, restricted master key system installation and management. Specific terms for certain services may be provided at the time of service engagement.
2. Service Requests and Appointments
2.1. Service Requests: Customers can request services via phone or email.
2.2. Appointments: We will endeavour to schedule appointments at the earliest convenience. However, appointment times are subject to availability and may be rescheduled due to unforeseen circumstances.
2.3. Cancellations and Rescheduling: Customers must provide at least 24 hours' notice for cancellations or rescheduling of appointments. Failure to provide adequate notice may result in a cancellation fee equivalent to the minimum charge for the service requested.
3. After-Hours Services
3.1. Availability: After-hours services may be available outside of regular business hours, including nights, weekends, and public holidays.
3.2. Additional Charges: An additional after-hours fee will apply to services provided outside of regular business hours. This fee will be communicated to the customer at the time of booking.
3.3. Minimum Charges: A minimum charge will apply for all after-hours services, regardless of the duration or complexity of the service.
4. Proof of Ownership and Access to Property
4.1. Proof of Ownership: Customers requesting services for vehicles must provide proof of ownership or authorization to access the vehicle as well as a current drivers licence. Acceptable proof includes, but is not limited too, vehicle registration, insurance documents, or a letter of authorization.
4.2. Access to Property: Customers must provide proof of ownership or authorization to access the property as well as a current drivers licence where services are to be performed. Acceptable proof includes, but is not limited to, a utility bill, lease agreement, or property title.
4.3. Lockout Disclaimer: Customers not able to provide proof of ownership or authorization to access the property for vehicles or property must completely fill out the disclaimer form onsite prior to any services provided.
4.4. Refusal of Service: We reserve the right to refuse any service if the customer is unable to provide satisfactory proof of ownership or authorization.
5. Pricing and Payment
5.1. Quotes and Estimates: We provide quotes and estimates based on the information provided by the customer. Additional charges may apply if the scope of work changes or if unforeseen circumstances arise during the service.
5.2. Payment Terms: Payment is due upon completion of the service unless otherwise agreed in writing. We accept cash, credit/debit cards, and other forms of payment as specified on our website.
5.3. Late Payments: Late payments may incur interest at a rate of 1.5% per month. We reserve the right to suspend services until outstanding payments are made.
6. Warranties and Guarantees
6.1. Service Guarantee: We guarantee our workmanship for a period of 6 months from the date of service. This warranty does not cover normal wear and tear, misuse, or damage caused by external factors.
6.2. Product Warranties: Products installed by us may come with manufacturer warranties. We will pass these warranties on to the customer and assist in any warranty claims. Please refer to our refund policy for more information.
7. Limitation of Liability
7.1. General Liability: Our liability is limited to the amount paid for the services provided. We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.
7.2. Force Majeure: We are not liable for any failure to perform due to causes beyond our reasonable control, including but not limited to natural disasters, acts of war, or labour disputes.
8. Customer Responsibilities
8.1. Accurate Information: Customers must provide accurate and complete information to facilitate the provision of our services.
8.2. Access: Customers must ensure that we have safe and unobstructed access to the premises where services are to be performed.
8.3. Compliance with Laws: Customers must comply with all applicable laws and regulations in relation to the use of our services.
9. Confidentiality and Privacy
9.1. Confidential Information: We will keep all customer information confidential and will not disclose it to third parties without the customer’s consent, except as required by law.
9.2. Privacy Policy: Our Privacy Policy, available on our website, outlines how we collect, use, and protect personalinformation.
10. Dispute Resolution
10.1. Negotiation: In the event of a dispute, both parties agree to first attempt to resolve the issue through good faith negotiations.
10.2. Mediation and Arbitration: If a resolution cannot be reached through negotiation, the dispute will be referred to mediation. If mediation fails, the dispute will be resolved through binding arbitration in accordance with the rules of the Australian Centre for International Commercial Arbitration.
11. Governing Law
These Terms are governed by the laws of the State of Western Australia, Australia. Any legal proceedings arising from these Terms will be conducted in the courts of Western Australia.
12. Amendments
We reserve the right to amend these Terms at any time. Customers will be notified of any significant changes.
Continued use of our services after such amendments constitutes acceptance of the new Terms.
13. Contact Information
For any questions or concerns regarding these Terms, please contact us at:
Prime Lock & Key
PO Box 57, Thornlie WA 6988
0492989480
By engaging Prime Lock & Key, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.